What is your returns policy?
If for whatever reason you are not happy with your purchase you can return most items within thirty days of receipt as long as it is unused and in its original packaging.
We will be happy for you to exchange the item for a full refund which will go onto your card or PayPal account depending upon the payment method used. At this time we are not able to refund any return postage charges and an exchange will incur an extra delivery charge.
You have the right to cancel your order within thirty days. This period starts when you receive the item from us. Please notify us in writing or by email within thirty days that you wish to cancel your order and that you intend to return the item(s). We will be happy to offer you a full refund excluding the delivery charge.
Any bespoke item or made to order item is excluded from the above cancellation policy.
How do I return something?
You can send your return to us by post or courier depending upon the size of the item you are returning.
It would help if you provided a reason for the unsuitability of the item as this would help us to develop our products and service. Always include a daytime contact number and email in case we need to contact you about the return.
Please make sure your items are securely wrapped and if possible placed within the original box in which they were sent in. Parcels are returned at your own cost and we recommend you obtain a receipt of postage as items lost in transit will not be treated as returned. We cannot be held responsible for any damage to the item(s) in transit and item(s) must arrive in the condition in which they were received.
What if the item is faulty or damaged?
We are always very disappointed on the occasion that our customers receive a faulty item. If you have identified the fault within thirty days of the purchase then you can return the item.
We will reimburse you for your return. Alternatively, for any large item(s) we will arrange for a collection but you will have to be in to hand the return over to our courier.
If any fault is identified outside of the thirty day period the return cannot be accepted.